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BMO InvestorLine and CIBC Named Top Canadian Customer Efficient Firms in 2007 by Surviscor
OAKVILLE, ON, Feb. 19 / www.surviscor.com– BMO InvestorLine and CIBC online banking won top honours as the premier online financial services firms in terms of email responsiveness for Canadians, according to the newly released 2007 Surviscor Customer Efficiency Ratings (CERs). BMO InvestorLine took top honours in Canadian online discount brokerage for the 12-month period ending December 31, 2007. In addition, BMO InvestorLine was the only firm in Canada to receive the Platinum designation awarded to firms that average a response time of less than 12 hours. CIBC was the outright winner in Canadian online banking. The analysis indicated a major gap between the top and bottom firms in terms of hours to respond to general email enquiries.
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More jobless woes in U.S.
American employers cut a larger-than-expected 467,000 jobs in June and the unemployment rate climbed to a 26-year high of 9.5 per cent. Workers also saw weekly wages fall, suggesting Americans will have little appetite to spend and the economy's road to recovery will be bumpy.
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Banks trim borrowing from Fed's emergency program
Banks borrowed less from the Federal Reserve's emergency lending facility and cut back on other programs designed to ease the financial crisis, encouraging signs that some credit stresses are easing.
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Madoff's penthouse seized by U.S. marshals
The U.S. Marshals Service today took possession of disgraced financier Bernard Madoff's $7 million Manhattan penthouse in a move that forced his wife to move elsewhere.
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